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Corporate Governance
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Corporate Sustainability
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    Message from the Chairperson
    
    Sustainability Vision and Strategy
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    Customer Relations Overview
    
    Treating Customers Fairly Zone
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- Institutional Investor Stewardship
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Home Corporate Sustainability Customer Commitment Customer Relations Treating Customers Fairly Zone

Treating Customers Fairly Zone

Relevant Regulations

Fair Customer Treatment Promotion Committee Organic Charter Fair Customer Treatment Policy and Strategy Guidelines of Customer Complaint and Financial Consumer Dispute Handling System Operating Regulations of Providing Financial Services to Elderly Customers Rules of Providing Financial Services to Elderly Customers Guidelines for Friendly Financial Services

Customer Complaint

Customer Complaint Channels Other Contact and Complaint Channels

Important Advocacy and Resources

FSC Consumer-Related Information Financial Accessibility Service Zone Senior-Friendly Zone Fraud Prevention and Awareness Zone Other Announcements