Information Security

Mega Securities originally conducts the customer satisfaction surveys with the customers having wealth management transactions among all customers. Since 2022, the open-end questionnaires have been adopted, to inform the customers about the customer satisfaction surveys via website announcements and EDM, with the lucky draw event to motivate them join the survey. The questionnaires can be completed through the links on Mega Securities' official website, Mobile VIP, e-commerce website, Mega Winner, Mega Global Wealth Management, and line@. The QR Codes are also provided for over-the-counter customers to fill out the questionnaires with their mobile phones. For the customer satisfaction survey results, Mega Securities reviews and track such in the meetings of the Fair Customer Treatment Promotion Committee. The feedback was processed and improved, and the relevant measures were adjusted in a timely manner. For example, if customers are not satisfied with the fund subscription deadline, Mega Securities will review the improvement measures in a timely manner.