Inclusive finance

With the rise of digitization, Mega Securities is committed to optimizing the financial digital experience, and creating ubiquitous services to promote inclusive financing. With the pillars of digital finance development, including “accelerating branch digitization," "enhancing digital financial service experience," and "strengthening digital technology capabilities,” the Company makes the financial services both safe and convenient. In recent years, the Mega Group has communicated with stakeholders to understand customer needs, continued to promote the mobilization of various digital services, and obtained related patents, including electronic statements, building accessible websites, developing comprehensive business integration platforms and optimizing online account opening functions. The personalized notifications are sent through social media to notify customers through instant messages. For the financial product transaction service, or applications, with the premise of compliance, customers are encouraged to adopting the online processing, so that the time and costs of application at the customer end are reduced effectively, and the operating efficiency and smart customer service experience are enhanced. Through the regular annual customer satisfaction survey and secret customer surveys, as well as the reviewing mechanism for customer complaint every quarter, the provision of financial products to customers and the performance thereof are tracked regularly.